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  • Terms, Conditions and Privacy Statement


    This privacy policy is for the website www.flightclaimshotline.co.uk and is served by Response Science Ltd and governs the privacy of its users who choose to use it.

    The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.

    We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

    We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01/01/2016.

    The Website

    This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.

    Use of Cookies

    This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer / device.

    Cookies are small files saved to the user’s computer’s hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.

    Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.

    This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google’s privacy policy here for further information [http://www.google.com/privacy.html].

    Other cookies may be stored to your computer’s hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.

    Contact & Communication

    Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.

    This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted.

    Email Communications

    Email and attachments are intended for the addressee(s) only and may contain confidential or privileged information. If you believe you have received a message in error, please notify us by reply and delete the message without copying or disclosing it. Any views or opinions given in email communications do not necessarily represent those of Response Science Ltd or its employees.

    What we collect

    We may collect the following information:

    • Name and job title
      • Contact information including email address and telephone number
      • Demographic information such as postcode, preferences and interests
      • Details regarding financial products that you hold and flights you have taken
      • Other information relevant to customer surveys and/or offers

    What we do with the information and data we gather

    We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

    • To provide your information and contact details to relevant third party claims management companies to assist with your claim
      • Internal record keeping
      • We may use the information to improve our services
      • Our use of your personal data

    Personal information will be kept for compliance and monitoring purposes. Information may be passed to other financial firms in the course of providing services. We may provide information to our regulators and their successor. We may also provide information to our auditors, professional advisers, and other firms within the Group. We may from time to time contact you by post, fax or e-mail with details of products and services which may be of interest to you. If you would like to opt out of this please contact us at the following address: info@responsescience.co.uk

    We shall disclose information to relevant authorities where we are required to do so by law.

    We are legally obliged to verify the identity of our customers and retain these records.

    We will retain records after our business relationship has ended for legal and regulatory purposes.

    External Links

    Although this website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website.

    The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

    Adverts and Sponsored Links

    This website may contain sponsored links and adverts. These will typically be served through our advertising partners, to whom may have detailed privacy policies relating directly to the adverts they serve.

    Clicking on any such adverts will send you to the advertiser’s website through a referral program which may use cookies and will track the number of referrals sent from this website. This may include the use of cookies which may in turn be saved on your computer’s hard drive. Users should therefore note they click on sponsored external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

    Social Media Platforms

    Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

    Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

    This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.


    We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.


    Fees refer to the agreed fee of 25% (plus VAT) of the gross compensation, payable to for the services carried out, plus a fixed £20 per claim for insurance.

    Press Office

    Call 020 3633 3938
    Email info@flightclaimshotline.co.uk


    www.flightclaimshotline.co.uk is a trading style of Response Science Ltd, trading at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ. Email: info@responsescience.co.uk. Registered in England: 79 Lullingstone Crescent Ingleby Barwick TS17 5GR Stockton-on-tees.
    ICO No: ZA157332.